We assure that all brushes go through multiple levels of quality inspections before they get shipped out.
However, should your item be delivered damaged or you're unsatisfied with the results of using the product, we will replace or refund it within 30 days, with the following conditions:
- You must request a replacement or refund by sending an email to firstname.lastname@example.org within 30 days of accepting delivery of the product. The easiest way to contact us is through the Contact Us page on the website.
- Title your email as such: <Replacement/Refund Request for (#Order Number)>
- Clearly state in your email: Your full name used for the order, name of, clear close-up video(s) of the issue, and description of the issue.
- Manufacturing faults DO NOT include: Damaged packaging, marked, dented, or deemed "defected", or general wear and tear.
If you are approved, your replacement/refund will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
We reserve the right to deny unreasonable replacement, refunds, and exchanges.